To achieve quality as a whole, it concerns our suppliers, customers and also internally.
The following is set as a performance target
1.
Customer’s rejection rate LESS than 3% (based on individual customer)
2.
Customer’s delivery performances >93% (based on individual customer)
3.
Overall Customer’s yield rate 98.5% (based on overall customer performance)
4.
Supplier’s performances: Quality >95% Delivery >95% (based on individual supplier)
5.
Inhouse Production rejection rate not more than 5%
6.
Achieve at least 87.0% customer satisfaction based on customer survey % points conducted quarterly
Our quality is customer driven – based on drawing specification and customers’ in-house requirements.
With the top-down commitment on quality, we seek for continuous quality improvement. With the cooperation of the whole staff, we are able to have on-the-line quality to increase internal yield rate. This was emphasized on suppliers/vendors too through partnership development and continuous feedback.
The above is achieve with our management's commitment for continuous improvement in all 3 aspects: Total cost, quality and on time delivery. The company values the importance of this and it is done through constant teaching of every staff in the company (direct and indirect), cross functional involvement and criticism, re-engineering programmes and most importantly, the recognition of efforts made towards achieving this common objective.
